Covid still is in the news, fortunately, at the time composing this blog, it is no longer the big unknown. Most organisations have found ways to mitigate the corresponding risks. Some organisations even call themselves (pun intended) Covid-positively transformed.
Having said that, time is right to look forward and reflect on what we have learned during Covid. Specifically, which changes are likely here to stay and which adjustments can / should be reversed or developed even further.
Why is it a good time now?
- Stakeholders are used to change, so you will spend significantly less time convincing others to take the journey with you.
- Secondly, you have a very good understanding of the evolutionary capabilities of your organization.
In other words, it now is easier, more efficient and more effective to make further amendments to your services and processes than it ever was.
!! GRAB THIS CHANCE NOW !!
adaptation is great…
acceleration even better
an example: “rb inc”
I use a hypothetical organisation, let’s call it “rb inc.” to illustrate my point. Covid was the change agent in 2020 forcing “rb inc” into rapid digitalization. Electronic payment was introduced, home office became the norm and some services were converted to “virtual”.
“rb inc.” management should now look at these changes from a risk and opportunity perspective. Should they offer even more services on-line, continue a hybrid model or abandon the change and return to “face to face” only?
I’m cognizant that some of you are change- and crisis-fatigued. However, I strongly believe this is a very good moment, appropriately led and managed, to reflect and decide on adjustments if they seem plausible and sensible.
This is an excellent opportunity to accelerate and turn your organization into an even better one.
the link to erm
You might wonder how these ponderings are connected to Enterprise Risk Management.
Quite simple, good ERM looks at the opportunities arising from uncertainties as well as the mitigation of “downside”.
In more practical terms, thoroughly look at your key risk and opportunity map and debate whether any adjustments to services, products and/or internal processes could transform your organization further.
Such discussions are not rocket science, but not entirely trivial either. We have supported different organizations during such challenging, yet highly impactful discussions. Contact us in case you’d like to hear more about “how to reap the benefits post a crisis”.
and: improved processes also strengthen your organisations resilience!
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In the meantime enjoy whatever you are doing and stay safe.